Shipping & Exchange Policy

All products are produced to order in our in-house studio. Production time is included in the delivery timeline below.

Orders are delivered within 7 to 10 working days from order confirmation. Working days exclude Sundays and public holidays. For orders paid by bank transfer, the timeline starts once we have received and confirmed your payment. Custom commissions may require additional time, which we will confirm before production begins.

We deliver through our courier partner. Once your order is dispatched, we share a tracking number by WhatsApp, SMS or email so that you can follow your parcel.

Shipping charges are calculated at checkout. The delivery charge, if any, is shown in your cart before you pay.

We deliver within Pakistan to all locations serviced by our courier partner. We do not currently ship internationally.

Cash on Delivery (COD) is available on all orders. Please keep the exact amount ready at the time of delivery.

Please make sure your delivery address and phone number are complete and correct. We are not responsible for delays or non-delivery caused by incorrect or incomplete details. If the courier cannot deliver after repeated attempts, the order may be returned to us, and a re-delivery charge may apply.

Delivery timelines are estimates, not guarantees. Delays caused by courier operations, weather, public holidays or other circumstances beyond our reasonable control do not constitute a breach of this policy. We will help you follow up with the courier.

Please inspect your parcel as soon as you receive it. If the packaging appears damaged, we recommend recording a short video while opening it. Any damage must be reported within 12 hours of delivery, as recorded on courier tracking, in accordance with our Returns, Replacement & Refund Policy.

As every item is made to order, we do not offer exchanges for change of mind, incorrect size selection, colour preference or wall-fit concerns. We provide a free-of-cost replacement only where the product arrives damaged and the damage is reported within 12 hours of delivery. Please follow the steps in our Returns, Replacement & Refund Policy.

For delivery queries: WhatsApp: +92 322 1900444 · Email: info@thewallcompany.shop.