Frequently Asked Questions

Choose a design, pick your size and finish, add it to your cart and check out. For a custom piece, use our Custom Builder, or message us on WhatsApp (+92 322 1900444) or Instagram (@thewallcompany_) for a special custom request and we will guide you through it.

Yes. We print, frame and check your piece in our Lahore studio after you order it. That is why delivery takes 7 to 10 working days, and why it arrives made for you, not pulled off a shelf.

Canvas (mounted, or in a solid wood frame in Natural Oak, Dark Oak or Black Oak), vinyl (an unframed roll, or in a fiber frame), ACM metal panels, and polyester tapestries. Not every artwork is offered in every size and material; available options are shown on each product page.

Posters come in five sizes: XS (10 × 12 in), S (14 × 18 in), M (18 × 24 in), L (24 × 38 in) and XL (32 × 48 in). Tapestries come in two sizes: Medium (24 × 36 in) and Large (36 × 48 in). Our Size Chart has tips on choosing.

Yes. Upload your artwork in our Custom Builder, choose from the available sizes and options, and check out at the price shown. No quotation is needed.

Custom sizes, special materials or specifications, commissions and products not available in the Custom Builder are quoted individually. Message us your idea on WhatsApp (+92 322 1900444), Instagram (@thewallcompany_) or email (info@thewallcompany.shop). We will come back with a quote and a timeline. Before production begins, we confirm the specifications, design proof (where applicable), price and payment terms with you in writing.

Possibly, if production has not started. Contact us as soon as you can and we will tell you whether a change or cancellation is still possible. Once production has started, we cannot accept changes or cancellations, because your piece is being made specifically for you. If a prepaid order is cancelled, we refund the full amount to your original payment method within 7 working days.

7 to 10 working days from order confirmation. Working days exclude Sundays and public holidays. For orders paid by bank transfer, the timeline starts once we have received and confirmed your payment. Custom commissions can take longer, and we will confirm the timeline before we begin.

Our courier partner delivers every order within Pakistan. We send you a tracking number by WhatsApp, SMS or email as soon as your order is dispatched.

Delivery is free on orders of PKR 7,000 and above. Orders below PKR 7,000 carry a delivery charge of PKR 350. Shipping is calculated at checkout and shown in your cart before you pay.

Not at the moment. We deliver within Pakistan to all locations serviced by our courier partner.

Our payment methods are Cash on Delivery (available on all orders), debit or credit card, Raast, bank transfer, JazzCash and Easypaisa. The options available for your order are the ones shown at checkout. All prices are in Pakistani Rupees (PKR) and include applicable taxes.

Yes. Our website is protected with SSL/TLS encryption, and card and wallet payments are processed by a PCI DSS-compliant payment service provider. We never see or store your full card details. Your bank may ask you to confirm the payment with a one-time password (OTP).

Contact us with the payment details. If a payment went through without an order being confirmed, or you were charged twice, we will verify it and refund the extra amount to your original payment method within 7 working days.

Because each piece is made for you, we do not accept returns or exchanges for a change of mind, size, colour or fit. If your piece arrives damaged, we will replace it free of cost.

We are sorry. Send us clear photos of the piece and its packaging within 12 hours of delivery, on WhatsApp (+92 322 1900444) or by email (info@thewallcompany.shop), with your order number. We review photos within 1 to 2 working days. We will arrange collection of the damaged piece at our cost and send you a replacement.

We do not issue refunds on completed orders. Refunds are issued only when a prepaid order is cancelled before production begins (as confirmed by us), when we cancel or are unable to accept your order, or when a payment was taken in error. Approved refunds are made in full to your original payment method within 7 working days.

WhatsApp +92 322 1900444 · Instagram @thewallcompany_ · info@thewallcompany.shop · 9:00 AM to 6:00 PM, Monday to Sunday.